A clear, step-by-step guide to signing in, setting up two-factor authentication (2FA), troubleshooting common login problems, and hardening your NDAX account security.
Quick overview
NDAX (National Digital Asset Exchange) is a Canadian cryptocurrency exchange that uses email/password authentication together with mandatory two-factor authentication (2FA) for deposit and withdrawal actions. This guide covers the standard web and mobile login flow, 2FA setup (mobile & desktop), resetting 2FA if needed, and practical troubleshooting tips. :contentReference[oaicite:0]{index=0}
How to sign in (web & mobile)
Open the official NDAX site (https://ndax.io) or launch the NDAX mobile app.
Click Login (or Sign In) and enter your registered email address and password.
If you have 2FA enabled, enter the 6-digit time-based code displayed in your authenticator app (e.g., Google Authenticator, Authy, Microsoft Authenticator) when prompted.
After successful verification you will land on your NDAX dashboard and can access trading, deposits, and withdrawals.
NDAX requires 2FA for certain high-risk actions (withdrawals, account changes), so expect repeated prompts until 2FA is confirmed. :contentReference[oaicite:1]{index=1}
Setting up Two-Factor Authentication (2FA)
NDAX supports typical TOTP apps (Google Authenticator, Authy, Microsoft Authenticator) and desktop authenticator apps or browser extensions. Setting 2FA protects your account even if your password is compromised. :contentReference[oaicite:2]{index=2}
Mobile 2FA (recommended)
Log into NDAX and go to Settings → Two Factor Authentication.
Choose the "Set up with mobile app" option and either scan the QR code with your authenticator app or copy the secret key.
Enter the current 6-digit code shown in the app into the NDAX field and click Enable.
Save any provided recovery/seed code offline — this code is required if you lose your device.
Desktop/browser 2FA
Install a trusted desktop authenticator or browser extension.
In NDAX settings, copy the setup key and paste it into your desktop 2FA app.
Confirm by entering the generated 6-digit code; NDAX will log you out and require the 2FA on next login. :contentReference[oaicite:3]{index=3}
Tip: Never store your seed or recovery code in an online note or photo. Keep a printed copy or store it in an encrypted password manager you control.
Resetting 2FA (if you lose access)
If you lose your authenticator device or can't generate codes, NDAX provides a reset flow to regain access. The common steps are:
Go to the NDAX login page and sign in with email & password.
Choose Reset 2FA and enter the email associated with your account.
Complete NDAX's verification steps — you'll receive an email with a verification code and may be asked to submit identity verification steps (selfie/ID) depending on their process.
After NDAX verifies the request, 2FA will be reset and you can re-enable 2FA with a new device. :contentReference[oaicite:4]{index=4}
Follow NDAX's official support instructions exactly; failure to complete verification may delay access. :contentReference[oaicite:5]{index=5}
Troubleshooting common login issues
Wrong password: Use the "Forgot password" link on the NDAX login page to reset via your registered email.
2FA codes not working: Time desynchronization is the most frequent cause. In Google Authenticator go to Settings → Time correction for codes → Sync now. For other apps check their time sync options. :contentReference[oaicite:6]{index=6}
Repeated login loop or session issues: Clear browser cache, try a private window, or use a different browser/device. If problems persist, contact NDAX support with screenshots and timestamps.
Email not received: Check spam/junk folders, ensure your mail server isn't blocking NDAX, and confirm the email address on your account is correct.
When you contact support, include relevant non-sensitive details: exact error messages, time (with timezone), and recent actions you took. This speeds up resolution.
Practical security checklist
Enable 2FA and back up the seed/recovery code offline.
Use a unique, strong password and consider a reputable password manager.
Beware phishing: always confirm the URL (ndax.io) and never enter credentials from links in untrusted emails.
Keep your device OS and browser updated; enable OS-level screen lock and encryption on mobile devices.
Consider using a hardware wallet for long-term holdings — NDAX supports withdrawals to external addresses if you prefer cold storage.
NDAX publishes security and login guidance in their support center — consult the official pages for the latest procedures. :contentReference[oaicite:7]{index=7}
FAQ
Q: How often will NDAX ask for 2FA?
A: NDAX typically requests a 2FA code at each login and for sensitive actions such as withdrawals and certain account changes. :contentReference[oaicite:8]{index=8}
Q: My 2FA app shows codes but NDAX rejects them — what now?
A: Sync the time in your authenticator app (see Google Authenticator > Settings > Sync). If that fails, use NDAX's Reset 2FA flow. :contentReference[oaicite:9]{index=9}